Privacy Policy

Last Updated: June 2026

William & Henry Roofing Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our services.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

William & Henry Roofing Ltd

Address: 135 Park Road, Peterborough, PE1 2UD

Email: info@williamsandhenryroofing.co.uk

Telephone: 01733 807682

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

When you contact us through our website, email, telephone, or enquiry forms, we may collect:

Name
Telephone number
Email address
Property address
Details relating to your enquiry
Any information voluntarily provided by you

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Website usage data
Pages visited
Time spent on our website
Referring website addresses

This information helps us improve our website and services.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotations and roofing services
Communicate regarding projects and appointments
Improve our website and customer experience
Maintain business records
Comply with legal and regulatory obligations
Monitor website performance and marketing effectiveness

We will only use your personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Legitimate Interests

To operate and improve our business and services.

Contract

Where processing is necessary to provide services you have requested.

Consent

Where you have agreed to receive communications or accepted website cookies.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

5. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

Pages visited
Time spent on pages
Device information
General geographic location
Website interactions

This information is anonymised where possible and is used solely to improve website performance and user experience.

Google may process this information in accordance with its own privacy policies.

For more information, please visit:
https://policies.google.com/privacy

You may opt out of Google Analytics tracking by using browser settings or available browser add-ons.

6. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used for:

Website functionality
Performance monitoring
Analytics
Security

When required by law, visitors will be given the opportunity to accept or reject non-essential cookies.

You can manage cookie preferences through your browser settings.

7. How Long We Keep Your Data

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

Enquiry information may be retained for a reasonable period following initial contact.

Customer records may be retained where required for warranty, taxation, accounting, or legal purposes.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Professional advisers
IT and website service providers
Marketing and analytics providers
Regulatory authorities where required by law
Suppliers or subcontractors involved in delivering requested services

All third parties are expected to process your information securely and lawfully.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we take reasonable precautions, no method of internet transmission can be guaranteed to be completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business operations.

Any updates will be published on this page, and the latest version will always be available on our website.

If you have any questions about this Privacy Policy or how William & Henry Roofing Ltd processes your personal data, please contact us using the details below:

William & Henry Roofing Ltd

Email: info@williamsandhenryroofing.co.uk

Telephone: 01733 807682

Address: 135 Park Road, Peterborough, PE1 2UD